GarageMate4.0 FAQ

Click any question below to display answer.

Q: Is GarageMate compatible with your garage door opener?

A: GarageMate is compatible with any garage door opener that has a typical wall switch/console. Even very old Class 2 24-27 VAC models are supported. If you want to be sure, take the two wires that go to your wall swicth and momentarily touch the wires together. If touching them together opens/closes your door then you have a standard wall switch.

This excludes some newer garage door openers, like Liftmasters assembled in 2014 or later (look at the back or your unit) that already offer Internet connectivity or have an advanced wall system (e.g., has a screen that shows the date and time or temperature), these are not compatible.

Note, we do not support commercial garage door openers that have separate open/close/stop buttons.

Ultimately we have thousands of customers worldwide. Compatibility issues are very rare.

Q: How do I setup and install GarageMate?

A: Just pair with your mobile device and wire the receiver to your garage opener. Illustrated instructions are included with GarageMate and can also be found on the Support page.

Q: What prevents others from opening my garage?

A: GarageMate now uses Bluetooth4.0® offering the best wireless security in the industry. Bluetooth4.0® is much safer than WiFi since it is impossible for someone to open your garage directly over the Internet (see Internet discussion below).

To discuss this issue further, let's say someone installs the GarageMate App. Let's say they also looked over your shoulder and know your GarageMate Receiver's PIN code. Let's say they EVEN have a copy of all our source code... then they STILL have to be inside your garage to perform initial pairing of their phone to the receiver. It can't be done from the outside.

Lastly, if a determined guest did enter your garage and paired to your GarageMate Receiver then your GarageMate App will inform you that this happened. You can always delete and track unwanted guests. The same can't be said for a traditional garage remote control.

Q: Which model iPhones, iPads, and iPods can I use to open my garage with GarageMate?

A: We support any Apple device with iOS 8 or later and Bluetooth4.0®. This includes the iPhone4s or later, the iPod Touch fifth generation or later, the iPad 3rd generation or later, iPad Mins, iPad Air, etc.

Q: What Androids are supported?

A: GarageMate requires Bluetooth4.0® and Android v4.4 or later. We have tested on dozens of Androids and the latest version of GarageMate has shown no compatibility issues. However, there are over 1,700 Android models and that makes testing challenging. We disable certain Androids from downloading GarageMate from Google Play if we suspect there is an issue. We offer an easy return policy if you have any issues.

Q: Do you support Apple Watch or Pebble?

A: Currently no, we are exploring adding support for these devices. Our understanding currently, is that these devices are not yet capable of "Native Applications". This means you would still need your phone and your watch to use GarageMate. Most of the feedback we have received specifically asks for the ability to work with a watch without having to also carry a phone. The next OS update to Apple Watch may offer this capability and we will do our best to add this feature.

Also see the next question about Siri & NFC.

Q: Can I use Siri or NFC tags to open my garage door?

A: Yes you can open or close your garage by voice or with NFC. Just enable the "Auto-click when App starts" feature. Then launch GarageMate using Siri or a NFC tasker.

Q: The Android version of GarageMate has a 'Fast Connect Mode' feature. Should I enable it?

A: We recommend to keep Fast Connect Mode turned OFF. We have found it does not improve performance since most connections happen in less than 1 second. It is only there for backwards compatibility and we will be removing it in a future release.

Q: What is the benefit of using GarageMate instead of a traditional remotes?

A: GarageMate enhances security allowing you to password protect the GarageMate App. Also Bluetooth4.0® is the industry's most secure wireless protocol and uses advanced security features available on most phones making GarageMate very very secure.

Many home intrusions occur because the owner forgets a garage door remote control inside their car where it is easily accessible to thieves. You might not even notice your remote is missing.

There is also a cost savings. One GarageMate receiver can support up to 8 smartphones at the price point of one traditional remote control. Additionally there is no need to ever buy and replace expensive batteries.

Finally GarageMate has some advanced features like Guest Permissions. If a determined guest did enter your garage and pair the GarageMate Receiver, then your GarageMate App will tell you (just click the info link under the Garage Button). You can always delete and track unwanted guests. The same can't be said for a traditional garage remote control.

Q: Can I use my Windows Phone or Blackberry to open my garage?

A: We do not currently offer an app for Windows Phone or Blackberry.

Q: Will my pre-existing garage door remotes continue to work?

A: Yes, all your existing remotes and wall switches will continue to work normally.

Q: Will my wall switch/control box and key pads continue to work?

A: Yes, all your existing wall switch and hardware will continue to work normally.

Q: What is the range of GarageMate?

A: Under most circumstances the range is over 50ft.

Q: Will the GarageMate App drain my smartphone's battery?

A: No, GarageMate uses the Low Energy (BLE) protocol of Bluetooth4.0®.

Q: Can I use the GarageMate App to open my garage over the Internet?

No, we are considering this enhancement but will only release it if we are certain it does not introduce a security vulnerability.

Q: Is my data private?

A: Yes your data is YOUR confidential, personal property. The latest version of GarageMate does not have Internet or WiFi Permissions. There is no way for anyone, including us, to access any of your data remotely.

Q: Are there any subscription or monthly fees?

A: No, there are no subsciption fees.

Q: Can I use Siri or NFC tags to open my garage door?

A: Yes you can open or close your garage by voice or with NFC. Just enable the "Auto-click when App starts" feature. Then launch GarageMate using Siri or a NFC tasker.

Q: Do I have to pay for the GarageMate App?

A: No, the latest version of the GarageMate App is free, updates are also provided for free.

Q: I have more than one garage. Can I use the same GarageMate App to control all my garages?

A: Yes you can control all of your garages from the same GarageMate App, you will need an additional GarageMate Receiver for each garage.

Q: Will GarageMate interfere with my Bluetooth® headset, phone calls, speakers, or other Bluetooth® devices?

A: No interference will ever occur. Bluetooth4.0® was made for this purpose. It supports simultaneous communication with multiple devices.

Q: Can I disable GarageMate when I go on vacation?

A: Yes. Under the security menu choose "Enable vacation mode". You will also need to set the vacation mode switch on your wall switch if it has one.

Q: How many Androids and iPhones can you pair to the GarageMate Receiver?

A: Eight (8) Androids and iOS devices total can be paired to one GarageMate Receiver.

Q: Will GarageMate void my garage door opener's warranty?

A: GarageMate will not void your warranty. All manufacturers allow and support installation of a generic wall switch (like a door bell). The GarageMate Receiver operates just like a simple switch. It does not source current or apply a voltage.

Q: My application is frozen. Is there a quick fix?

A: We believe this issue no longer exists. However, if you experience this, simply goto the Settings Menu of your Android and select Applications. Then select GarageMate from the list of All Apps. Then choose the Force stop option. Please e-mail us to report this issue.

Q: How do I fix Connection Error 01?

A: This is a rare issue that occurred with some GarageMate Receivers (series HM1100) shipped prior to July 2013. To fix this issue follow these steps.
1) Turn off the receiver.
2) Under Bluetooth® Devices Hold down (don't click) HM1100 (or its device number). A popup will appear.
4) Choose Unpair from the Popup Menu.
5) On your Android click Home->Menu->Settings->Applications->Manage applications->GD Mate
6) Click Clear Data.
Then re-pair the HM1100 to your Android and restart GarageMate.

Q: Is the older version of the HM1100/1800 GarageMate/GDmate still available?

A: The older version of the GarageMate App is still available on Google Play. However Samsung discontinued the hardware in September 2013.

Thanks for reading. Other questions or want more info? e-mail Please see your confirmation e-mail (check your spam folder) for our phone number.

Thanks again.